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Due to COVID-19, our building is CLOSED per state order recommendations.
We are still here for you—all our services continue remotely! 
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UPDATED—23 March 2020

Caracole Takes Precautions Against COVID-19 Virus             

As an AIDS service organization, we are continuing to serve the often critical needs of our clients while taking the recommended precautions against the spread of the COVID-19 (corona) virus.

At Caracole, we take the health and well-being of our clients, staff, visitors and supporters seriously every day. Below are the actions we're taking due to the potential spread of COVID-19:            

What we’re doing:

We continue to monitor the spread of the virus locally, regionally and nationally along with seeking information and guidance from our local and state government and public health departments.
As we learn more, we will evolve the measures we take to provide the essential care that we always do while ensuring the safety and protection of our Caracole community.

What we’ve implemented:

  • We have closed our building and are offering our services remotely, per the Ohio state order issued on March 22. Current clients may call or email their case manager or housing specialist directly. Others may call our main line at 513.761.1480, and press 0 for our staff directory. Also, we are available via email at—messages will be forwarded to the right person.

  • We are adhering to all CDC recommendations about avoiding gatherings of 10+ people that serve higher-risk populations. We have suspended community groups, meetings and events. Other meetings necessary for the operation of our organization will be handled on a case-by-case basis, but most will be rescheduled or handled virtually or by phone.

  • We operate a permanent supportive housing facility that supports higher-risk individuals and our housing staff continue to work onsite to provide a safe home and daily living essentials for these individuals with HIV and other barriers. The housing is closed to all outside visitors and residents have been advised to stay in their units except for essential reasons.

  • We continue to review aspects of our programs, services and events to determine next steps. With the health and safety of our clients in mind, we are assessing and rescheduling in-person appointments as much as possible, without limiting vital services as needed by providing them remotely.

  • HIV testing, education, PrEP assistance and harm reduction services remain available remotely and through at-home testing kits. Individuals looking for more information can reach out to our prevention team for: 
    HIV Testing and Education: 513.334.4617 or
    PrEP Navigation and Assistance: 513.334.6382 or
    Harm Reduction: 513.399.6969 or

  • Syringe services will be offered by Hamilton County Public Health until further notice. From March 23 until March 29, visit their Facebook page HC_XCHANGE or call 513.316.7725 for locations. Beginning March 30, make an appointment by Facebook messenger or by calling or texting 513.316.7725 to obtain syringes.

  • We have pivoted to make our 2020 AIDS Walk + 5K/10K Run a virtual event. While this change is a departure for us, we believe a virtual event will allow us to raise awareness of our mission together while not putting any of us—especially all of those living with HIV in our community—at risk or in harm’s way. Learn more and join us in making this important fundraiser a success at
Check back here on our website or on our social media channels for updates.

What you can do to protect yourself and others:

Practice these tips from the CDC to help prevent the spread of respiratory disease like COVID-19:

  • Avoid close contact with people who are sick.
  • Stay home when you are sick, except to get medical care.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

What you can do to help Caracole:

Many of our clients depend on us for personal care and cleaning products. For those interested in donating these vital items to Caracole—thank you!

Although we are currently working remotely with our clients, we know that many still depend on us for these resources. Our team is formulating a plan to get such products to those who need them. Mailing donations directly to our office is not advised at this time—however we are finding new ways to ensure our clients’ needs are met!

If you are interested in making a basic care item donation, please reach out to Ellie Singleton at to figure out the best plan for shipping or drop off. 

Thank you for your continued support. We’ll keep you informed as we make more decisions that impact our Caracole community.


About Caracole
Caracole is the Greater Cincinnati region’s nonprofit AIDS Service Organization devoted to positively changing lives in the fight against HIV/AIDS. Founded in 1987, Caracole provides safe and affordable housing, case management and pharmacy services for those living with HIV. Prevention efforts focus on health and sexuality education, testing and harm reduction strategies for those at risk for HIV. Through powerful partnerships, innovative programming and unwavering advocacy, Caracole is a relentless force for health equity in our community. Learn more at

Questions? Please contact Tricia Bath at or 513.948.2725.  

For more information on COVID-19, visit:


Caracole is proud to be a part of and supported by the following organizations:



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    Caracole, Inc.
4138 Hamilton Avenue
Cincinnati, OH 45223 Email us