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UPDATED—August 2020

Caracole Takes Precautions Against COVID-19 Virus             

As an AIDS service organization, we are continuing to serve the often critical needs of our clients while taking the recommended precautions against the spread of the COVID-19 (corona) virus.

At Caracole, we take the health and well-being of our clients, staff, visitors and supporters seriously every day. Below are the actions we've taken due to the COVID-19 outbreak. Check back here on our website or on our social media channels for updates.          

What we’re doing:

We continue to monitor the spread of the virus locally, regionally and nationally along with seeking information and guidance from our local and state government and public health departments.
As we learn more, we will evolve the measures we take to provide the essential care that we always do while ensuring the safety and protection of our Caracole community.

With the health and safety of our clients in mind, we are assessing which services can be done remotely, and how we can safely provide in-person services when necessary. 

What we’ve implemented:

  • We are offering our case management, education and medication access remotely. 

  • We are providing in-person HIV testing and syringe services (see below) at our office and in Northern Kentucky. 

  • Our Harm Reduction team is providing doorstep delivery of safer injection materials.

  • Our Housing team is continuing to assist HIV+ individuals at risk of homelessness with short term and long term rental assistance.

  • Our permanent supportive housing apartment building has remained open and staffed throughout the crisis. We have limited visitors and put social distancing protocols in place to protect residents and staff in the building. 

  • In compliance with CDC recommendations about avoiding gatherings, we have suspended community groups, meetings and events.                   


How to access services:

  • Current clients may call or email their case manager or housing specialist directly. Others may call our main line at 513.761.1480, and press 0 for our staff directory. Also, we are available via email at—messages will be forwarded to the right person.

  • HIV testing is available by walk-in or appointment from 10:00 AM – 4:00 PM weekdays at our Northside office. Please wear a mask/face covering if you have one. Our team members sanitize thoroughly and take every precaution to ensure a safe experience. For more information or to schedule an appointment, call 513.761.1480 or email

  • HIV education, PrEP assistance and harm reduction services remain available remotely. Individuals looking for more information can reach out to our prevention team for: 
    —HIV Education: 513.334.4617 or
    —PrEP Navigation and Assistance: 513.334.6382 or
    —Harm Reduction: 513.399.6969 or

  • Covid-19 is disrupting the supply and distribution of illegal drugs, increasing the risk of overdose. To help people stay safe, the following syringe services are available:

    Caracole is offers walk-up or drive-through syringe services on Thursdays from 5:00–7:30 PM at our Northside office. 

    Hamilton County Public Health is offering exchange services at various locations and times starting May 18. For more information, text or call 513.316.7725 or message on Facebook.

    Newport—Tuesdays from 1:00-4:00 PM at Grand Tower Apartments, 1359 N Grand Avenue < br />Covington—serving residents of Boone, Campbell, Grant and Kenton counties on Thursdays from 1:00-4:00 PM at St. Elizabeth Parking Lot, 1500 James Simpson Jr Way.

What you can do to protect yourself and others:

Practice these tips from the CDC to help prevent the spread of respiratory disease like COVID-19:

  • Stay at home if possible.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Take everyday precautions to keep space between yourself and others (stay 6 feet away, which is about two arm lengths).
  • Avoid contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
Knowledge about COVID-19 continues to evolve. To help individuals living with HIV, The Body put together a helpful resource with all the information they have to report about HIV and COVID-19.

What you can do to help Caracole:

Many of our clients depend on us for personal care and cleaning products. For those interested in donating these vital items to Caracole—thank you!

Although we are currently working remotely with our clients, we know that many still depend on us for these resources. Our team is formulating a plan to get such products to those who need them. Mailing donations directly to our office is not advised at this time—however we are finding new ways to ensure our clients’ needs are met!

If you are interested in making a basic care item donation, please reach out to Ellie Singleton at to figure out the best plan for shipping or drop off. 

We rely heavily on donations and fundraising events to meet the costs crucial to fulfilling our mission. Unfortunately, in March, we had to cancel our in-person AIDS Walk and pivot to a virtual event which curtailed a sizable portion of our anticipated revenue. And the path forward for our annual fall gala, Party with Purpose, is uncertain. That’s why we need you now. 

Today, if you are able, we are asking you to please consider a donation to help support our continued efforts for the HIV+ and at-risk communities.

Thank you for your continued support. We’ll keep you informed as we make more decisions that impact our Caracole community.


About Caracole
Caracole is the Greater Cincinnati region’s nonprofit AIDS Service Organization devoted to positively changing lives in the fight against HIV/AIDS. Founded in 1987, Caracole provides safe and affordable housing, case management and pharmacy services for those living with HIV. Prevention efforts focus on health and sexuality education, testing and harm reduction strategies for those at risk for HIV. Through powerful partnerships, innovative programming and unwavering advocacy, Caracole is a relentless force for health equity in our community. Learn more at

Please contact Tricia Bath at or 513.948.2725.  

For more information on COVID-19, visit:


Caracole is proud to be a part of and supported by the following organizations:



Caracole - Positively Changing lives in the fight against HIV/AIDS

         4138 Hamilton Avenue
       Cincinnati, OH 45223

         p 513.761.1480
       f  513.761.3377

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